In the fast-paced world of catering and hospitality, smooth-running kitchen equipment is as essential as great food. For Pieminister Cardiff, a bustling pie restaurant beloved by locals and visitors alike, equipment downtime simply isn’t an option.
That’s why they turned to WAM Engineering Services Ltd, a trusted name in commercial kitchen repairs, and what started as a recommendation quickly evolved into a partnership, with WAM proving to be a reliable, knowledgeable, and friendly ally in keeping the Cardiff kitchen running at full speed.
The Customer
Pieminister is a renowned British pie company celebrated for its handcrafted, award-winning pies made with responsibly sourced ingredients.
Founded in 2003, Pieminister has grown into a beloved brand with pie shops, restaurants, and stockists across the UK, offering a menu that caters to traditional tastes as well as modern dietary preferences, including vegetarian, vegan, and gluten-free options.
Known for their inventive flavours and commitment to sustainability, Pieminister has become a go-to destination for pie lovers seeking delicious comfort food with a twist.
Below are some of the calls we’ve responded to over the years:
Dishwasher
It all began with a broken dishwasher – a crisis no restaurant wants to face. Without it, plates pile up, and service slows down. Pieminister’s Head of Maintenance reached out to WAM Engineering, based on a recommendation from another engineering company.
True to form, Alistair Green, the owner of WAM, arrived on-site the same day. His expert diagnosis revealed a faulty Level Sensor, a crucial component responsible for regulating water levels in the dishwasher. A malfunctioning sensor means water can overflow, fail to fill properly, or in this case fail to engage the water heater.
Alistair swiftly ordered the necessary part and was back the very next day to complete the repair.
Hot Cupboard
Not long after, Martin Jones, Manager of Pieminister Cardiff, made his second call to WAM.
This time, the issue was with their Hot Cupboard – an essential piece of kit used to keep food warm during service.
Alistair quickly identified a faulty control panel as the culprit. Luckily, WAM’s vans are stocked with essential parts, and Alistair had exactly what was needed. The repair was completed on the spot, ensuring no disruption to service.
Fryer
As any chef knows, fryers are a kitchen’s workhorses, especially in a busy restaurant like Pieminister. So when one of their fryers broke down, they wasted no time calling WAM.
The WAM team arrived the same day, diagnosing a failed heating element. While awaiting a replacement part, they ensured the other fryer was operational, minimising disruption.
True to their reputation, WAM returned within 48 hours to install the part and have both fryers working perfectly.
Walk-In Fridge
Months later, Pieminister faced another challenge: their Walk-In Fridge wasn’t cooling properly, putting perishable ingredients at risk. WAM stepped in once again, diagnosing the issue as a leak in the Condenser Fan Rotator, a key component responsible for circulating air and maintaining consistent cooling.
WAM’s team repaired the leak on-site, preventing any food loss and ensuring zero downtime. For Pieminister, this swift action reinforced their trust in WAM’s exceptional service.
A word from Martin Jones, Manager of Pieminister Cardiff
“The WAM Team have worked with our sites in Bristol and Bath for a while, however, we had not used their services in Cardiff until our first call to report a faulty dishwasher.
They truly set the standard during that call and have not let us down since.
Each time we report an issue, they are quick to respond and not only are all the team friendly and professional to deal with, but they go above and beyond to make sure we are happy.
We’ve never had any hesitation in calling them, and I’d recommend their services to any business in the hospitality or catering trade.”
Why WAM is the partner you need
For Pieminister Cardiff, WAM Engineering Services Ltd has become more than just a service provider – they’re a trusted partner. From dishwashers to fryers, hot cupboards to walk-in fridges, WAM’s expertise and rapid response have kept the kitchen running smoothly.
Why Catering Professionals Trust WAM:
- Fast Response Times: Same-day visits for urgent repairs.
- Expert Diagnosis: Clear explanations of issues and solutions.
- Stocked for Success: Common parts are ready to go, reducing downtime.
- Friendly Service: A team that genuinely cares about your business.
Ready to keep your kitchen running?
If you’re a catering or hospitality professional dealing with commercial ovens, dishwashers, fryers, or refrigeration issues, WAM Engineering Services Ltd is here to help.
Don’t let equipment downtime slow you down – reach out to WAM for fast, reliable, and expert service.
Visit wam-engineering.co.uk to learn more or call them today. Your kitchen deserves the best, and with WAM, you’ll never have to settle for less.
WAM Engineering Services Ltd: Keeping kitchens running, one repair at a time.
